For you as a customer, these are the changes:
From 1 January 2025 it is important that
addresses match on the invoice and booking
the number of parcels matches the invoice and booking
stated weight is the same on both invoice and booking - this is very important!
In addition, we must receive the invoice as a PDF with the booking. A fee may be charged when we don't receive the documents we need for customs clearance.
We may risk goods being stopped at the border if correct information and documents are not in place.