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When something happens

Claims – damages and missing goods
We're sorry - something went wrong along the way.

How do we work?

Are there requirements for how to claim?

Who should make the claim?

What to do if an incident occurs:

The claim has been sent to ColliCare - what happens now?

Which deadlines apply?

​About claimed goods

When are missing goods considered lost?


Force majeure

What happens in cases of theft?

What it the recipients responsibility?

What is considered a hidden damage?

Damage or missing goods to be reported?
Documents, photos or commercial invoice showing the value of the goods:
Other documents
Other documents

All this information will be necessary, but can be submitted at a later stage!

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Help with claims?

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+358 40 7196177

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ColliCare Logistics Finland
Manttaalitie 8, 2nd Floor,
01530 Vantaa
VAT/Org.: FI28827552
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